Cambodia is located in the tropical zone, where neither temperatures nor sunshine hours vary much throughout the year. Characterised by tropical monsoons, Cambodia is divided into a dry season and a wet season, and each season has its own charm.

The dry season is from November to April and is the ideal season to visit Cambodia’s coastal cities or tropical islands. The period offers warm, pleasant temperatures and long periods of sunshine. Although relatively dry during this period, some rain showers may still occur.

The wet season is from May to October and is the perfect season to experience the nature of Cambodia at its most green and lush. The hot temperatures remain unchanged, but the rain brings high humidity. There is a lot of rain in the later months of the wet season in particular, though falling in short bursts throughout the season.

Although Cambodia can be visited all year round, you should be aware that small country roads in the slightly more remote areas may be inaccessible in the last two months of the wet season.

Passport:

As a British citizen, you must be in possession of a valid British passport. The passport must be valid for at least 6 months from the day you leave Cambodia.

Visa:

As a British citizen, you will need to obtain a visa to visit Cambodia. A visa can be obtained in two ways: either electronically or on your arrival in Cambodia.

The application must be processed via the official e-visa Cambodia site, where you are required to upload a photo of the biodata page of your passport and a passport photo. You are also required to enter a number of personal details and your address in Cambodia. We suggest that you write the address of the first hotel you’ll be staying at here. The name of the hotel appears on your confirmation.

The E-visa costs 30 USD + a fee of 6 USD per person, and is payable online when you submit your application, so please ensure that you have your credit card to hand when you begin. You will then receive a confirmation with a reference number. This number should be used to check the status of your application, etc. click here.

When your application is approved, your e-visa will be sent to you by email. Please note that your e-visa is valid for 3 months from the date of issue. Your e-visa should be printed out and presented upon your arrival in Cambodia.

If you choose to obtain a visa upon your arrival in Cambodia, you should bring your passport, a passport photo and 30 USD in cash.

Please note: If you are sailing from Chau Doc in Vietnam to Phnom Penh in Cambodia, e-visas are not accepted. Visas can therefore only be obtained upon your arrival in Cambodia.

Click here to check the visa regulations on the Foreign, Commonwealth & Development Office website.

Entry form:

To enter Cambodia, you must also complete an entry form online. This must be done no earlier than 7 days before your arrival in Cambodia. Follow the link here or download and register in the “Cambodia e-Arrival” app. Once you have completed the form, a QR code will be displayed which you must bring and present upon arrival in Cambodia. You can either take a screenshot or print it out.

Prior to your departure, you can download our App here to find your travel documents and the contact details for TourCompass and our local partners.

If your tour involves domestic flights or speedboat transfers in Cambodia, it is our partner who books and issues the tickets, which your guide will give you at the destination.

We recommend that you download the WhatsApp app to your smartphone and add the phone numbers of our business partners. You can send messages and call them for free using the app when you have a Wi-Fi connection.

We recommend that you contact a medical specialist, your GP or an authorised vaccination clinic for information about vaccinations. You can also read more about the rules regarding travel vaccinations here.

Please be aware of the rules about yellow fever – especially if you are entering via another country where yellow fever is present. Some countries require proof of yellow fever vaccination upon entry. Your vaccination certificate should therefore always be carried with you in your hand luggage when you travel.

You’re always very welcome to contact us if you have any questions about this.

Please read our general travel terms and conditions carefully, as these are part of the agreement terms for tours purchased at TourCompass. Tours purchased from us are covered under the “Package Travel Act”.

Click here to read our travel terms and conditions.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.
Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate click here.

We always advise you to obtain comprehensive travel insurance when heading off on your dream holiday. It is also highly recommended to acquire cancellation insurance for extra protection. 

Click here to proceed to our page on insurance, where you can read more about our recommendations.

The Cambodian currency is the Riel (KHR). The current exchange rate for the Riel can be found here.

Please note that the Riel is a protected currency, which means it cannot be purchased in advance, and you can only exchange it in Cambodia.

Visa and Mastercard can be used in hotels, most restaurants and in shops in cities such as Phnom Penh, Siem Reap and Sihanoukville, where cash machines have also become more common. Cash machines are rare outside these cities, and you can’t expect to pay by credit card in very many places besides hotels.

Obtain an idea of the price level in Cambodia here.

Tips are appreciated, but it’s up to you whether or not to tip. You can give as much or as little as you want. The following is an indicative guide:

• Guides: 21,000-42,000 KHR per person per day, depending on the service provided
• Drivers: 9,000-21,000 KHR per person per day, depending on the service provided
• Porters: 5,000-10,000 KHR per item of luggage
• Maids: At least 5,000 KHR per room, per night
• Restaurants: At international restaurants, tipping is often included in the price, and in that case a 10% service charge will appear on the bill. If this is the case, there is no need to add more. If the tip is not included in the price, you can add 5,000-10,000 KHR, if the service and food have been good. Tips are not expected at local restaurants and street kitchens, but you can leave a few small coins on the table when you go.

At the vast majority of our destinations, we are able to take allergies, as well as allergens or preferences into account when it comes to food, however it is important that you inform us of this when you book the tour.

Telephones & Wi-Fi:

It’s expensive to use data and roaming abroad if it’s not already included in your mobile subscription. Contact your mobile company to find out what services are included in your subscription and what prices apply to you when travelling abroad.

If data and roaming are not included in your mobile subscription when travelling abroad, we recommend that you use Wi-Fi when you’re at your hotel or restaurants. That way, you can call and write home free of charge via various services such as Facetime, Messenger and WhatsApp. Otherwise, it is also possible to buy a local SIM card including data on your arrival.

Electricity:

Cambodia does not have standard voltage or plugs. You may therefore experience anything from 110 to 230V. It’s important that you bring an adapter with you, as the Cambodian plugs can either have 2 round pins or 3 flat pins.

Make sure you pack all your important and indispensable things in your hand luggage. This applies to items such as passports, visas, vaccination cards, travel documents, insurance documents, credit cards, money, computers, mobile phones and cameras, as well as information about your health and vital medicines.

Visiting temples

When visiting temples, there is a strict dress code. Your knees and shoulders must be covered, your clothes must not be see-through, and you must take off your shoes.

Visitors are not permitted to bring plants, seeds, fruit and other plant products into the UK from their travels outside the UK, unless they are accompanied by a plant health (phytosanitary) certificate. These rules also apply to small quantities of plants and plant products.

Read more about the rules here.

Please note that our tours are not generally suitable for people with impaired mobility. Please contact us for information about your options in relation to your specific needs.

Most airlines have electronic tickets (e-tickets).

It is important that you check your name for spelling errors, as the name on the reservation must be exactly as it appears on your passport. If your name needs to be corrected, please contact us as soon as possible. Please note that this may incur a fee from the airline.

The airline will assign you a seat on the plane at check-in. If you have specific wishes regarding where you sit on the plane, you can make a seat reservation yourself on the airline’s website or in their app. Please note that most airlines require payment for a seat reservation.

It varies when airlines open for seat reservations, but as a general rule, you can book seats from the time of booking and up to 48 hours before departure.

We also point out that the airline has complete control over all seats on the plane and that they are therefore entitled to make changes to the reservation at any time.
If you do not make a seat reservation before departure, the airline will assign you a seat at check-in.

Your passport and your booking reference, which appears on your itinerary, are required to check in.

We recommend that you download the airline’s app on your phone. In the app, there is an option for online check-in, which typically opens 24 to 48 hours before departure. The app also allows you to stay informed of any flight changes and other important information about your flight.

Please note that the flight times may have changed in relation to those listed on the travel itinerary you received when you booked your holiday. It is always the flight times in the airline’s app or on the airline’s website that apply.

We recommend that you arrive at the airport to check in at least two hours before departure. It is a good idea to check the airport’s website for the latest updates.

We use many different airlines for our destinations. You can check the exact rules for hand luggage and checked baggage on the airline’s website or in their app.

If your baggage is delayed, please contact the staff in the baggage reclaim area to report your missing baggage.

It is important that you have your baggage receipt when completing your PIR (Property Irregularity Report).

Please note that you must not leave the baggage area at the airport until you have completed the report.

In the event of delayed baggage, we ask you to contact our partner, who will ensure that your guide/driver waits for you.

Should any changes occur in connection with your flight reservation before departure, we will of course contact you to let you know.

Should your flight be delayed after check-in, the airline is responsible for rebooking your flight. They will typically book the next possible flight and arrange any meals and accommodation if necessary.

Our partner checks for any changes in arrival times and will naturally still wait for you, even if your flight is delayed.

If, due to a delay or cancellation, the airline books you on another flight number after you have arrived at the airport, please contact us on TourCompass’ emergency number.

Immigration:

When you arrive at your final destination, you will go through immigration, where your passport and any entry documents and visas are checked. In many places, you will be required to provide fingerprints, and a photo of your face will also be taken for biometric recognition. You may also be asked questions about your travel plans in the country and possibly where you are staying.

Customs:
Once you’ve cleared immigration and picked up your luggage, you will head through customs. If you have nothing to declare, you can go through “nothing to declare”. If, on the other hand, you have something to declare, it is important that you go through “declare”. It’s your own responsibility to check the customs regulations that apply in the country you are travelling to.

On your arrival, you will be met by a guide/driver who will be ready to welcome you with a TourCompass sign.

In the unexpected event that you cannot find your guide/driver, please contact our partner on the emergency number which appears on the travel documents.

Normal check-in is typically from 2 pm, and, therefore, you cannot count on getting your room earlier. If you’d like to check in early, this can be arranged for a fee when you book the tour.,

When you check in, the receptionist will generally register your credit card and may reserve an amount. This is not an additional fee, but customary at hotels to ensure payment of any consumption from the minibar and the like. When you check out, the amount will be automatically released if you have not made use of this.

It is very normal for hotels to take a copy of your passport. In some places, this is a requirement of the local authorities.

Check-out is normally by 10 am. If you’re not travelling until the afternoon or evening, you can have your luggage stored until it’s time to leave. If you would like a late check-out instead, this can be arranged for a fee when you book the tour.

In the event of unforeseen circumstances such as bad weather, blocked roads or otherwise, it may be necessary to change the order of sightseeing tours and attractions in your itinerary.

We have a 24-hour emergency hotline so that you can always get in touch with us should anything unforeseen occur during your tour. You will also be sent the telephone numbers and emergency telephone numbers of our partners at the destination. In some cases, it may be easiest and fastest to contact our partners due to time differences, if, for example, you find yourself in a situation where your pick-up for an excursion or transfer is more than 15 minutes delayed.

We rely on happy travellers, and we would therefore very much like to hear from you after your return home. Send us an email at info@tourcompass.co.uk or call us on tel.: 01279704135.