Chile covers more than 4000 km from north to south and stretches across multiple climate zones. This long, slim country has the Pacific Ocean as a natural border to the west and the majestic Andes Mountains as a natural border to the east. Both the ocean and the mountains have a major impact on weather conditions in the country.

Chile is situated on the southern hemisphere, and their seasons are the opposite of Europe’s. That means that our summer is Chile’s winter, our autumn is Chile’s spring, etc.

Most visitors choose to travel to Chile between October and April, with weather that is generally nice across the country. The period from December to February is especially popular, and this is a great time to experience Patagonia and Torres del Paine. If you’re planning a tour in this season, we recommend booking it well ahead of time.

As a British citizen, you must be in possession of a valid British passport. Your passport must be valid for at least 6 months after your return home.

As a British citizen, you do not require a visa to visit Chile for stays that do not exceed 90 days.

Please note: It is your own responsibility to check whether you need a visa for transit airports en route.

If you are travelling via the US, the following applies to British citizens:

To travel via the United States, you must apply for an ESTA (Electronic System for Travel Authorization). Without ESTA, you will not be allowed to travel through the United States. Apply for the travel authorisation in good time at least 72 hours before your departure to the US. All travellers must apply, regardless of their age. You can apply and find the price via the following link: https://esta.cbp.dhs.gov/esta/. You should have your passport, itinerary, credit card and e-mail address to hand when making your application. The travel authorization is electronically connected to your passport and is valid for 2 years or until your passport expires (whichever is earliest). We recommend that you bring a physical copy of your ESTA with you if, for example, the system is down on your arrival, however this is not a requirement.

If you get a new passport, you must apply for a new ESTA.

Note that you must contact the United States Embassy to apply for a visa if you have visited any of the following countries:

• Cuba as of 12 January 2021
• North Korea, Iran, Iraq, Sudan, Syria, Libya, Somalia, or Yemen as of 1 March 2011

Stricter requirements will also apply if you hold dual citizenship with any of these countries.

For further information on filling out your ESTA application, please see the overview of frequently asked questions and their answers here: https://esta.cbp.dhs.gov/faq?lang=en.

You can also get in touch by telephone at: +1-202-325-8000

If you are travelling via Canada, the following applies to British citizens:

To travel via Canada, you must apply for an eTA (Electronic Travel Authorization). Without eTA, you will not be allowed to travel through Canada. Apply for the travel authorization in good time. eTA costs 7 CAD per person and all travellers must apply, regardless of their age. You can apply via the following link: http://www.cic.gc.ca/english/visit/eta-start.asp. You should have your passport, itinerary, credit card and e-mail address to hand when making your application. The travel authorization is electronically connected to your passport and is valid for 5 years or until your passport expires (whichever is earliest). We recommend that you bring a physical copy of your eTA with you if, for example, the system is down on your arrival, however this is not a requirement.

If you get a new passport, you must apply for a new eTA.

The rules on visas can be checked here

Prior to your departure, you can download our App here to find your travel documents and the contact details for TourCompass and our local partners.

In Chile, you will not be issued with physical vouchers, but upon your arrival in Santiago de Chile, you will be given a link to your tour, which contains important information about your hotel stays as well as pick-up times for the excursions and transfers included in the tour. You will also find contact numbers for your drivers/guides and a link to entrance tickets in the form of a QR code.

We recommend that you download the WhatsApp app to your smartphone and add the phone numbers of our business partners. You can send messages and call them for free using the app when you have a Wi-Fi connection.

We recommend that you contact a medical specialist, your GP or an authorised vaccination clinic for information about vaccinations. You can also read more about the rules regarding travel vaccinations here

Please be aware of the rules about yellow fever – especially if you are entering via another country where yellow fever is present. Some countries require proof of yellow fever vaccination upon entry. Your vaccination certificate should therefore always be carried with you in your hand luggage when you travel.

Please read our general travel terms and conditions carefully, as these are part of the agreement terms for tours purchased at TourCompass. Tours purchased from us are covered under the “Package Travel Act”.

Click here to read our travel terms and conditions.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.
Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate click here.

We always advise you to obtain comprehensive travel insurance when heading off on your dream holiday. It is also highly recommended to acquire cancellation insurance for extra protection. 

If your trip involves spending time at high altitudes, make sure to check that your travel insurance covers expenses related to altitude sickness.

Click here to proceed to our page on insurance, where you can read more about our recommendations.

The Chilean currency is called peso (CLP). The current CLP exchange rate can be found here. We recommend that you bring dollars (USD) with you in cash, which you can exchange into Argentinian pesos (ARS) at an official bureau de change or at the hotel.  There are ATMs practically everywhere. Most common credit cards can be used in most hotels, restaurants and shops. There may sometimes be a surcharge when using a credit card.

The further you get out into the countryside, the harder it may be to pay by credit card. We recommend that you always bring some cash in USD.

Click here to get a general idea of price levels in the country.

It is a custom and appreciated to tip when you are in Latin American countries, but it is voluntary, and the amount you are willing to give is entirely at your discretion.

The guide below is indicative only.

• Restaurants: Should not exceed 10% of the bill
• Guide: approx. 5-10 USD PP per excursion
• Driver: 3 USD PP per excursion
• Maids: 1-2 USD PRPN
• Porters: 1-2 USD per suitcase
• Taxi drivers: It is not common practice to tip taxi drivers.

Our tipping guideline is in USD, but tips can also be paid in the local currency at the destination.

At the vast majority of our destinations, we are able to take allergies, as well as allergens or preferences into account when it comes to food, however it is important that you inform us of this when you book the tour.

Telephones & Wi-Fi:

It’s expensive to use data and roaming abroad if it’s not already included in your mobile subscription. Contact your mobile phone service provider to find out what services are included in your subscription and what prices apply to you at different destinations.

If data and roaming are not included in your mobile subscription when travelling abroad, we recommend that you make use of the free Wi-Fi at your hotel or in restaurants. That way, you can call and write home free of charge via various services such as Facetime, Messenger and WhatsApp.

If you would like to remain online at all times, the cheapest option will be to purchase a local SIM card with data on arrival in Chile.

Electricity:

In Chile, the voltage is 220 V. The outlets are of the round three-pin type. We therefore recommend that you bring an adapter with you.

Make sure you pack all your important and indispensable things in your hand luggage. This applies to items such as passports, visas, vaccination cards, travel documents, insurance documents, credit cards, money, computers, mobile phones and cameras, as well as information about your health and vital medicines.

Visitors are not permitted to bring plants, seeds, fruit and other plant products into the UK from their travels outside the UK, unless they are accompanied by a plant health (phytosanitary) certificate. These rules also apply to smaller quantities of plants and plant products.

Read more about the rules here.

Please note, our tours are generally not suitable for persons with reduced mobility. Please contact us for information about the possibilities according any specific needs.

Most airlines have electronic tickets (e-tickets).
It is important that you check your name for spelling errors, as the name on the reservation must be exactly as it appears on your passport. If your name needs to be corrected, please contact us as soon as possible. Please note that this may incur a fee from the airline.

The airline will assign you a seat on the plane at check-in. If you have specific wishes regarding where you sit on the plane, you can make a seat reservation yourself on the airline’s website or in their app. Please note that most airlines require payment for a seat reservation.

It varies when airlines open for seat reservations, but as a general rule, you can book seats from the time of booking and up to 48 hours before departure.

We also point out that the airline has complete control over all seats on the plane and that they are therefore entitled to make changes to the reservation at any time.
If you do not make a seat reservation before departure, the airline will assign you a seat at check-in.

Your passport and your booking reference, which appears on your itinerary, are required to check in.

We recommend that you download the airline’s app on your phone. In the app, there is an option for online check-in, which typically opens 24 to 48 hours before departure. The app also allows you to stay informed of any flight changes and other important information about your flight.

Please note that the flight times may have changed in relation to those listed on the travel itinerary you received when you booked your holiday. It is always the flight times in the airline’s app or on the airline’s website that apply.

We recommend that you arrive at the airport to check in at least two hours before departure. It is a good idea to check the airport’s website for the latest updates.

We use many different airlines for our destinations. You can check the exact rules for hand luggage and checked baggage on the airline’s website or in their app.

If domestic flights are used in your itinerary, please be aware that baggage permissions may be different from how they are for your international flights. In general, you can always purchase more baggage allowance locally.

 If your baggage is delayed, please contact the staff in the baggage reclaim area to report your missing baggage.

It is important that you have your baggage receipt when completing your PIR (Property Irregularity Report).

Please note that you must not leave the baggage area at the airport until you have completed the report.

In the event of delayed baggage, we ask you to contact our partner, who will ensure that your guide/driver waits for you.

Should any changes occur in connection with your flight reservation before departure, we will of course contact you to let you know.

Should your flight be delayed after check-in, the airline is responsible for rebooking your flight. They will typically book the next possible flight and arrange any meals and accommodation if necessary.

Our partner checks for any changes in arrival times and will naturally still wait for you, even if your flight is delayed.

If, due to a delay or cancellation, the airline books you on another flight number after you have arrived at the airport, please contact us on TourCompass’ emergency number.

Immigration:

When you arrive at your final destination, you will go through immigration, where your passport and any entry documents and visas are checked. In many places, you will be required to provide fingerprints, and a photo of your face will also be taken for biometric recognition. You may also be asked questions about your travel plans in the country and possibly where you are staying.

Customs:
Once you’ve cleared immigration and picked up your luggage, you will head through customs. If you have nothing to declare, you can go through “nothing to declare”. If, on the other hand, you have something to declare, it is important that you go through “declare”. It’s your own responsibility to check the customs regulations that apply in the country you are travelling to.

Agricultural & Livestock Service Form (SAG):

The rules for bringing vegetable and animal products into Chile are extremely strict out of consideration for preventing diseases that may harm agriculture. We therefore recommend that you do not bring any such products with you.

All persons over the age of 18 are required to complete an Agricultural & Livestock Service form (SAG). This can be done online via the following link (https://djsimple.sag.gob.cl/etapas/ejecutar/23134444) before your arrival in Chile, or physically by filling out the form at the border if you arrive in Chile from Argentina by land or at the airport if you arrive in Chile by air.

If you complete the form online and travel overland to Chile from Argentina, please note that the border between El Calafate (AR) and Puerto Natales (CL) is called “Dorotea” and the border between Bariloche (AR) and Peulla (CL) is called “Cardenal Antonio” Samurai.

We recommend that you complete the form online to save time when entering Chile.

On your arrival, you will be met by a guide/driver who will be ready to welcome you with a TourCompass sign.

In the unexpected event that you are unable to find your guide/driver, please contact our local partner using the emergency number provided in your travel documents.

Normal check-in is typically from 2 pm, and you cannot therefore count on getting your room earlier. If you’d like to check in early, this can be arranged for a fee when you book the tour.

When you check in, the receptionist will generally register your credit card and may reserve an amount. This is not an additional fee, but customary at hotels to ensure payment of any consumption from the minibar and the like. When you check out, the amount will be automatically released if you have not made use of this.

It is very normal for hotels to take a copy of your passport. In some places, this is a requirement of the local authorities.

Check-out is normally by 10 am. If you’re not travelling until the afternoon or evening, you can have your luggage stored until it’s time to leave. If you would like a late check-out instead, this can be arranged for a fee when you book the tour.

In the event of unforeseen circumstances such as bad weather, blocked roads or otherwise, it may be necessary to change the order of sightseeing tours and attractions in your itinerary.

We have a 24-hour emergency hotline so that you can always get in touch with us should anything unforeseen occur during your tour. You will also be sent the telephone numbers and emergency telephone numbers of our partners at the destination. In some cases, it may be easiest and fastest to contact our partners due to time differences, if, for example, you find yourself in a situation where your pick-up for an excursion or transfer is more than 15 minutes delayed.

We rely on happy travellers, and we would therefore very much like to hear from you after your return home. Send us an email at info@tourcompass.co.uk or call us on tel.: 01279 704 135